F.A.Q.

Here are a list of question’s we’re expecting to be asked:

Why S'up?
Because it’s the sound you make when you use it! 
When will I get my spoon?
We aim for 7-10 days nationally and internationally 14 days.
I'm not sure if my order has been placed, how can I check?
The first thing to do is to check your email inboxes (including spam mail).  You should have got a confirmation email when you placed the order. If the order confirmation email is missing then please check if the payment transaction has taken place, if it hasn’t then there’s a very good chance the order hasn’t been placed.  In which case you can either re-place the order, or contact us to double check that the order hasn’t been placed.  Please use the order name in any correspondence. 
It costs £12.50? That sounds like a lot!
We’re sorry that you feel the price for the Sup-spoon is too high, we’d like to take a few minutes to explain our situation.

S’up Products is a start-up company. We are not investor funded nor are we owned by a multinational who has the economies of scale to make the products in the far east at the price we are all used to seeing in the likes of Walmart and Target.

This was designed with one of the top UK design consultancies 4c Design for 18 months to take this product from a seed of an idea to the state it is in now. We have invested many $10,000s into its development, like many of the ‘best designs’ it is simple and so on the face of it looks ‘just like a plastic spoon’, the reality is that value (and cost) lies in the hundreds of hours of development time and ‘failures’ in order to get something that we believe works well for those with shaky hands.

We are selling spoons in the ones and twos, not the thousands and because of the low volume manufacturing technique and the fact that we manufacture in the UK (who have a minimum living wage).

Maybe in time, once we have a distribution channel/s set up the cost can drop a bit.

When thinking about the price of S’up try to think about what it might enable you to able to do and how much you would pay for that, rather than ‘a bit of black plastic’.

I hope this helps explain our situation

Best regards

Grant Douglas
I don't have Paypal?
We use paypal as a card processing service as it’s incredibly secure and is ‘the’ online card payment system to use. You don’t need an account with Paypal in order to use Paypal to buy the spoon. 
How secure is your shop?
It’s secure for basic information such as names and addresses. The card payments are all done through Paypal which is a global online payment system and has been #1 for many years. It itself is incredibly secure. 
Can I have one to try? Could I have a free sample?
Being a start up company working off the generosity of others we currently don’t have the funding to hand these out for free to try. However we offer a 30 day returns policy so if you’re not happy with the spoon we’ll refund you the spoon cost.  
What's your return policy?
We offer a 30 days return policy as we’re aware it won’t work for everyone. However you will be expected to cover the cost of postage. 
It doesn't work for me?
Have you looked at how the spoon functions? Unlike a normal spoon where you use the top lip / teeth to drag contents off it. We’ve found it works best by lifting the spoon and tipping contents into their mouth or ‘sup’ at it.

 

instructions

It still doesn't work for me?
We’d like your feedback so we can continue to improve the design for you and others. Would you mind sending us a short video taken with a smartphone to info@sup-products.com
Will there be any other colours?
Hopefully in the not too distant future we aim to produce spoons in various colours, however as we’re a start up and funding is tight it’s quite expensive luxury to buy stock in multiple colours. 
Will there be a kids version?
We hope so. If the current spoon goes well we hope to expand the range 
Will you be making more products?
We hope so. We have a few little ideas that would help others. If you have any suggestions we’re happy to listen contact us on Facebook, Twitter or email.
I don't need the spoon but I want to support you
We’re working on partnering up with some charities / organisations to give spoons to those who need one as well as providing a suitable reward